Shipping Policy

1. Shipping is available for purchase within Peninsular & East Malaysia only.

2. We do not ship items purchased from this website to any other destination outside of Malaysia except Singapore.

3. Your parcel will be delivered by SG Silver Centre (SG7 Group Sdn Bhd) appointed delivery courier company.

4. Your parcel can be delivered to a residential or commercial address except P.O. Box.

5. Once payment for your order is made, you are not allowed to make any changes on the delivery address.

6. Your order should be processed and ship within 2 working days after order verification.

7. Delivery lead time is as follow : 

- Peninsular Malaysia - 4 to 7 working days upon order confirmation.

- East Malaysia - 10 to 15 working days upon order confirmation.

8. During festive periods, please allow more time for delivery. We do apologize for the inconvenience caused.

9. The courier company will attempt to deliver the parcel up to (2) times to the delivery address. If the customer is not available to receive the parcel, courier company will leave a notification card at the delivery address or give a call / message for customer to collect the parcel from the nearest courier company branch.

10. If the customer is not personally available to accept delivery, a   representative may accept delivery on behalf of the customer. The customer or its representative may be required to produce proof of identity on delivery or collection of products and all deliveries shall be sign off by the customer or its representative on the delivery invoices.

11. SG Silver Centre (SG7 Group Sdn Bhd) reserves the right to withhold delivery of the products to the customer if it has any doubts whatsoever as to the customer's credit worthiness or insufficient identification.