Return, Exchange and Refund Policy
1. This Return, Exchange and Refund Policy is only applicable for the customer who purchased goods from SG Silver Centre official website only.
2. We want you to be delighted with every SG Silver Centre product which you purchase via sgsilvercentre.com. Therefore, if for any reason you are not completely satisfied you have to make a complain within 48 hours to our customer service or on chat box. Customer who made complain after 48 hours are not allowed for any Return, Exchange and Refund. You have to Return the product purchased within seven (7) working days of receiving the same. Customer shall Return said product(s) in its original purchase condition, quantity, as it was first delivered to the customer and must be Returned together with their original box.
3. SG Silver Centre shall at its best efforts ensure that all orders are correctly fulfilled. Customers should always examine the product delivered for any deficiencies/ damages/ discrepancies immediately. Should there be any deficiencies/ damages/ discrepancy of products delivered and the customer wishes for Exchange or Return and Refund, please notify SG Silver Centre customer service or on chat box within 48 hours upon receiving the products. SG Silver Centre customer service will contact the customer within the same day or two (2) working days.
4. The following are mandotary information when submitting the Product Return / Exchange request:
- Consigment note / way bill number for your shipment
- To make the process run smoother and faster, do email us your inquiry with picture(s) and video(s) of your item(s) & its condition and your order details for our record purpose. Email subject kindly type “Return Item”.
5. The maximum time allowed for the Return product to reach us is (7) working days.
B. TERMS & CONDITIONS
1. Returns or Exchange of Product(s) can also be arranged under the following circumstance :-
- Product(s) delivered in damaged or defective condition.
- Product(s) delivered is different from the Order.
2. Product(s) bought from SG Silver Centre (SG7 Group Sdn Bhd) or promotional events (e.g. Anniversary or any special events) are not eligible for Return and Exchange.
3. Product(s) for Return or Exchange shall be Returned by the customer, in its original purchase condition and quantity, as it was first delivered to customer and must be Returned together with their original box.
4. The Return of a product by a customer does not automatically warrant for an Exchange or Refund. Our customer service will inspect the Returned products upon receipt and only if the conditions under part B1 above have been fulfilled, product Exchange or Refund will be made to the customer.
5. Kindly inform our customer service before Returning the item otherwise the request will not be processed. Upon approval of product Return / Exchange, the customer is required to send back the affected product(s) via a reliable courier service company to our customer service.
6. For Returns under the condition of part A2 above, the customer will have to bear the courier charges incurred. No Exchange is allowed for Returns under A2. For Returns or Exchange under the conditions of part B1 above, SG Silver Centre will reimburse the customer courier charges incurred. Customer should have to provide us the courier payment slip for claim the charges.
7. Product Exchange is only allowed for the SAME item being Returned. In case if said item is not available, SG Silver Centre will proceed to process for Refund to customer.
8. Returned items will be refunded at the original purchase price, less shipping fees. All Refunds will be made via the same mode of payment within fourteen (14) working days from our customer service confirmation to customer on Refunds approval.